Cancellation and Refund Policy
Last updated: 16 October 2026
This policy covers two different services: solar installation projects, and HealthySun Academy courses. Refunds go back to the original payment method. Razorpay refunds usually reach your account within 5–7 working days after we approve them.
Solar installation projects
Each project’s quote states its payment schedule. Cancellation charges depend on how far the work has gone:
| When you cancel | Refund |
|---|---|
| Before we place orders for materials | Full advance |
| After materials are ordered, before installation | Advance minus the cost of materials already ordered that the supplier won’t take back |
| After installation has started | No refund for work done and materials installed; any unused balance is refunded |
- Subsidy not approved: if the government or electricity company rejects the subsidy for reasons outside our control, the project price you signed still applies. The subsidy is paid by the government, not by us, so we can’t refund it.
- If we can’t complete the job because of a technical reason found after the site survey (for example, the roof can’t safely carry the system), we refund everything you’ve paid.
- To cancel, message us on WhatsApp at +91 96001 29985 or email support@healthysun.in, quoting your quote number. We confirm the refund amount within 5 working days.
HealthySun Academy courses
Refunds for online and in-person courses:
| Course type | Refund |
|---|---|
| Online course | 70% refund if you cancel before accessing any course content. No refund once you’ve accessed the content. |
| In-person training batch | 70% refund if you cancel before the batch starts. 50% refund if you leave within the first 3 days. No refund after that. |
If we cancel or reschedule a batch, you choose a full refund or a seat in the next batch.